Charles Cook was anxious and restless. He found it hard to concentrate. When he sat down, he could never relax, so he got up frequently to pace the floor, to get a drink of water, to check the time or to look out the window. Cordial and friendly, Charles was the type of person who made you feel that, in him, you really had someone who cared about you and your problems.

“Give me a call–anytime,” he would say cheerfully to everyone visiting his office. Or, “You’ve got to come over to the house and tell me more about it.”

Some people took him up on his offers of hospitality. And there was the rub! His friendliness was an act. He didn’t really mean for business associates to call him–let alone drop in at his home. He was just making conversation. [Read more…]

Patterns of Deception

Deception is so common and follows such well-defined patterns that the patterns can be described. Taken together they are called “mental mechanisms.”

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Facing Your Shortcomings and Failures

What is your reaction when a friend confides, “I’m going to be very frank. There’s something about you that I wish were not true”? If he has a compliment, you are only too glad to have him say it; you don’t even draw him apart from the crowd to hear it. But how hard it is to have your faults pointed out. We all have a built-in resistance to seeing our shortcomings.
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